sio Privacy Policy

This page describes what we collect when you use sio and how we keep that data protected. Our sio platform processes your personal information to verify your identity, process deposits and withdrawals, settle bets and tournaments, and provide customer support. We collect only what we need, store it securely, and do not sell your data to third parties.

We at sio operate across Indonesia, serving players in Jakarta, Surabaya, Bandung, Medan, and Semarang with consistent privacy standards. Our data handling complies with applicable regulations. We use encryption for sensitive data, limit access to authorized staff, and retain information only as long as necessary for legal and operational purposes.

If you have questions about how we handle your data or wish to exercise your privacy rights, our support team can explain your options and assist you.

What Data We Collect on sio

We collect your personal information when you create a sio account and use our platform. This includes your name, email address, date of birth, and phone number from registration. When you verify your identity on sio, we request a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). We store these documents securely for compliance and fraud prevention.

We also collect transaction data when you use sio. This includes deposit amounts, withdrawal requests, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), bet amounts, tournament entries, and game sessions. Our sio system records your IP address, device information, and browser type to detect unauthorized access and prevent fraud.

We do not collect your payment card details directly on sio. Our payment processors handle card information according to their own security standards. We retain only confirmation tokens and transaction references on our sio servers.

Account data

Name, email, phone, date of birth, and address collected during sio registration and verification.

Identity documents

Government ID and proof of address stored securely on our sio servers for compliance purposes.

Transaction data

Deposits, withdrawals, bets, tournament entries, and game sessions recorded on sio for settlement and audit.

Technical data

IP address, device type, and browser information collected by sio for security and fraud prevention.

How We Use Your Data on sio

We use your data on sio for essential operational purposes. We verify your identity to comply with anti-money-laundering regulations and prevent underage access. We process your personal information to complete deposits, calculate payouts, settle bets, and process withdrawals. Our sio support team uses your contact details to respond to your inquiries and resolve disputes.

We analyze transaction data on sio to detect fraudulent activity, money laundering, and problem gaming patterns. We may flag suspicious activity and suspend your account pending review. We do not use your data for marketing or third-party advertising unless you opt in explicitly.

Our sio servers may store your data outside your jurisdiction for redundancy and backup. We maintain the same security standards regardless of server location.

Third Parties and Data Processors

We at sio work with third-party processors for specific functions. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) handle transaction details according to their own privacy policies. Our game providers (Pragmatic Play, PG Soft, Habanero, and others) may receive session data to settle outcomes fairly. Our live-dealer studios may record video and audio for dispute resolution.

We do not sell your data to marketers, data brokers, or advertising networks. We share your information only with processors necessary to operate our sio service. All third-party processors on sio are bound by confidentiality agreements.

We at sio protect your data using encryption, secure servers, and access controls. We retain your information only as long as necessary for legal compliance and service delivery.

Data Security on sio

We at sio use industry-standard encryption (HTTPS) to protect data in transit. Your password is hashed using a strong algorithm and never stored in plain text on our sio servers. Access to sensitive data is restricted to authorized staff with multi-factor authentication. Our servers are monitored 24/7 for unauthorized access attempts.

We conduct regular security audits on our sio infrastructure. If we discover a data breach, we notify affected users within 30 days and inform relevant authorities as required by law. We maintain backup systems to prevent data loss.

While we maintain strong security on sio, no online system is completely immune to attack. We encourage you to use strong passwords, enable two-factor authentication on your sio account, and report suspicious activity to our support team immediately.

How Long We Keep Your Data on sio

We retain your sio account data for as long as your account is active. When you close your account, we retain transaction records and identity documents for seven years to comply with legal and tax requirements. After this period, we securely delete your data unless we are required by law to retain it longer.

Our sio system retains game session records and betting data for one year for audit and dispute resolution purposes. We delete older records after this retention period unless a dispute or investigation is ongoing.

Your Rights on sio

You have the right to request access to your personal data on sio. Contact our support team with your request, and we will provide you with a copy of the information we hold. You can request correction of inaccurate data or deletion of information no longer necessary for our service.

You have the right to request that we limit how we use your data on sio. You can withdraw consent for certain processing, though this may restrict your use of our platform. You can request that we export your data to another service provider.

To exercise these rights on sio, contact our support team during business hours. We will respond to your request within 30 days.

Cookies and Tracking on sio

Our sio platform uses cookies to maintain your session, remember your preferences, and detect fraudulent activity. We use essential cookies required for basic functionality and optional analytical cookies to understand how players use our platform. You can disable optional cookies in your browser settings, though this may limit some sio features.

We do not use tracking pixels or third-party advertising cookies on sio. We do not allow advertisers to track your behavior across our platform.

Jurisdiction and Legal Compliance

Our sio service is available only where local law permits. We comply with applicable data protection and privacy regulations in jurisdictions where we operate. Our servers may be located outside your country, but we maintain consistent security standards across all locations.

If you are in a jurisdiction with specific data protection requirements, our sio privacy practices comply with those standards. If you have concerns about cross-border data transfer, contact our support team for clarification.

Contact Us About Your Data on sio

If you have questions about our privacy practices on sio or wish to exercise your data rights, contact our support team. We are available in English and Indonesian during business hours via live chat in your account dashboard, email, or in-app help. We respond to privacy inquiries within 30 days.

If you believe we have mishandled your data on sio, you can file a complaint with our support team. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction.

Changes to Our sio Privacy Policy

We may update this privacy policy from time to time. We will announce material changes through your sio account dashboard or via email to your registered address. Your continued use of sio after a change is posted constitutes acceptance of the updated policy. If you do not agree with a change, you may request account closure.

Final Statement

We at sio are committed to protecting your privacy and operating transparently. We collect only necessary data, secure it with industry-standard encryption, and do not sell your information to third parties. Your trust is essential to our service, and we work diligently to safeguard your data across all our operations in Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have concerns about privacy or wish to learn more about how we handle your information, our support team is ready to help during business hours.